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The Canadian Regulatory Technology Privacy Policy

Detailed Privacy Notice

1 About Us
This website ( is operated by the Canadian Regulatory Technology Association (“CRTA”). We are located at 340 Ontario Street, Toronto, Ontario, M5A 2V7.
We have appointed a Chief Privacy Officer who is accountable for our personal information-handling practices. Our Chief Privacy Officer can be reached at If you have a question or complaint about our personal information-handling practices, please contact us using our web form using the following link: [Contact Us].
In this Privacy Notice, the terms “we”, “our”, “us” and “CRTA/ACTR” mean Canadian Regulatory Technology Association.
2 Effective Date and Scope
This Privacy Notice is effective as October 1, 2020
This Privacy Notice governs our practices with respect to personal information we collect through the following websites: and linked  applications (and related website domains which now exist or which we may generate or utilize in the future and applications for processing invitations to events and receipt of payment, for example).
3 What Personal Information Do We Collect?
Personal information is information that identifies you or could be combined by us or our service providers and affiliates with other information to identify you. This information includes your personal e-mail address, your home address, your home telephone number, your personal cellphone number, your image, and may include your age, your income and other similar information when associated with you. Personal information may also be information containing details as to whether you have opened our promotional emails or how you have used our website, if we can associate that personal information with you. If you are a business customer or prospective business customer, personal information does not include your title, business address, business telephone number and your business e-mail address when we use that information to contact you in your business capacity.

We collect personal information from you when you create an account, make a purchase, request a ticket to a live or online event, enter a contest or promotion, communicate with us using our web forms to make a request or ask a question, submit a product review, take a survey or otherwise submit personal information to us with your communication. For example, we will request credit card and other identifying information to process a credit card transaction when you purchase a service through our website.
We receive personal information about you from other sources. For example, we will receive information from credit card processors regarding whether the credit card details you gave us have been accepted or declined. We may also acquire information about you from other promotional or marketing companies with whom you shared your information and whom you have allowed to provide information to us.
4 How Do We Use Your Personal Information?

We use your information to provide products and services and to manage our business operations. Some examples include:

  1. to process membership applications;

  2. to enroll you as a member, maintain your membership and record termination of membership;

  3. to authenticate you when you log into your account;

  4. to fulfill your requests for products and services;

  5. to communicate with you about your requests;

  6. to offer you events and enroll you as a guest for events;

  7. to administer surveys and promotions that you participate in;

  8. to recommend or to offer you other products and services based on your inferred interests;

  9. to undertake charging and billing functions;

  10. to protect the security or integrity of our websites and our business;

  11. to undertake research and development activities;

  12. to meet our legal obligations; and

  13. to improve our website and your experience as set out in section (5) below.

We retain your information for as long as necessary to fulfill the purposes for which we collected the information or as required by law. We maintain a records retention and destruction program to destroy information when it is no longer needed or required.
5 Personalized Experience and Web Analytics

We automatically collect information when you visit our website in order to customize your experience. For example, we collect information about what site referred you to our website, your browser type, operating system type and version, language and your Internet Protocol (“IP”) address. We also collect information about how you browse through our website, including logging the pages you visit and the amount of time you spend on certain pages. We use this information for a number of technical purposes to ensure that our pages load correctly in your browser, as well as to personalize our offers to you. We also use this information to improve our website. For example:

(a)   we use IP addresses to tailor correct pages for your geographical location;
(b)   we log the frequency of visits to certain pages on our website and how visitors navigate through our website in order to detect problems, improve our website and learn about what products and services are of interest to our customers;
(c)    we use information about products that you have clicked on to make suggestions about other products or services that you might be interested in viewing; and
(d)   we track whether certain types of promotional e-mails were opened by you and whether you sought information about a particular product or service in order to make inferences about other products and services you might be interested in.
6 Regarding Children and Minors
Our website and the services offered on our website are not directed to children under the age of 13 years. We will not knowingly collect personal information about a child under the age of 13.
7 Do We Disclose Your Personal Information to Others?

As a membership-based association, we share basic details about you among the membership according to your identified preferences, which may include:

  1. name;

  2. business name/employer name;

  3. title/role;

  4. business contact information.

  5. company logo

We may share your personal information with our service providers that help us with our business operations. We share information with service providers that provide us with marketing and promotional services. We require our service providers to keep your personal information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf unless we or they have obtained your consent.
For a list of our service providers who have access to some of your personal information as required depending on the service they provide, please contact us
We may also disclose your personal information if it is necessary for us to collect a debt from you or where we have reason to believe that it is relevant to the investigation or decision to investigate a breach of the laws of Canada, a province or territory of Canada, or a foreign jurisdiction, and we are legally permitted or required to do so.
8 Law Enforcement Requests
We will disclose personal information without your knowledge or consent if we receive an order, subpoena, warrant or other legal requirement issued by a court, tribunal, regulator or other person with jurisdiction to compel disclosure of your personal information. If we receive a request from a police officer or other law enforcement agency for access to your personal information in the course of an actual or potential investigation, our policy is to require the police officer or law enforcement agency to obtain an order, subpoena or warrant, unless the information is urgently required to prevent serious bodily injury or serious damage to personal property.
9 Storage Outside of Canada
Your personal information may be used or stored by us or our service providers outside of Canada. We require that our service providers safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.
10 Preference Centre
If you join the CRTA as a member or make a purchase or request to attend an event through the CRTA, you will have the option to choose what informational, marketing and promotional e-mails and communications you receive from us.
You may also choose “close my account” and we will remove your account information from active use. Any product reviews will be listed as from a “former user”.
If you do not re-activate your account within 3 months, we will permanently delete your account. You may also contact us by one of the means set out in “About Us” to make a deletion request. Please note that we still maintain information that you provided to us for audit purposes or to comply with our legal obligations. We may also de-identify your information in order to continue to use it for research and analytics purposes to understand our business, to make product improvements and to make available to third parties. We prohibit our employees and third parties from attempting to re-identify information that we have de-identified.
11 How Do You Access and Modify Your Personal Information or Make a Complaint?
If you have an account, log in to access and to modify the personal information stored with your account. If you have questions or concerns about other personal information collected by us and would like assistance accessing that information, please contact 
12 How Do We Protect Your Personal Information?
We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to, and the use of, your personal information through the use of passwords and graduated levels of clearance. We do not publish all of our security measures online because this may reduce their effectiveness.
Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our website if you consider that information to be sensitive.
13 Links to Third-Party Websites and Social Network Plug-Ins
You may be able to access third-party websites through links available on our websites. You may also connect to social networks such as [twitter, linkedin,]. These links are provided for your convenience. We do not have any control over those third-party websites and we do not provide any guarantee that the privacy practices of the hosts of those websites meet our standards. Your use of such third-party websites is at your own risk and will be governed by the privacy policies of those websites and not by this Privacy Notice. Do not transmit personal information using those websites without reading the privacy policies governing those websites.
You may create links between our website and social networking sites. If you do so, we may be able to publish updates about our products and services to your social network account through the links that you establish. You may terminate those links at any time by modifying your social network account.
If you are logged into a social networking site when visiting our page, your visit to our website will be personalized based on your social networking profile.
You may change the way social networking sites and our sites interact by modifying your privacy settings in your social networking account. You can also log out of your social networking account before visiting our website. For more information, please refer to your social networking site's privacy policy, which governs your use of these social plug-in features.
14 Notice to Persons Outside of Canada
This Privacy Notice is governed by the laws of Canada and applicable provincial laws. By submitting personal information to us, you understand that your personal information will be subject to the laws of Canada and applicable provincial laws.

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