Meet Guy Robert, Principal, Resolution Compliance Consulting
Tell us a little about your organization and why you got into this space.
At the heart of RESOLUTION is the dynamic alliance of two very important factors in business development: Business Intelligence and Data Intelligence. With our vast experience in the regulatory field, we know that this unique combination is key to the future success of any financial entity facing regulatory compliance requirements. We believe that the success and future effectiveness of regulatory compliance truly depend on the capacity of organizations to rethink how compliance is performed. The use of technology and data intelligence can enhance customer experience as well as overall compliance, and combining forces from business intelligence and data intelligence is paramount to that success.
Who are your clients and what types of regulatory challenges are they facing?
Our clients are large and medium-sized financial institutions. The regulatory requirements that apply to these organizations are just overwhelming. The scope of requirements is quite large, and it keeps growing and is constantly being updated. Financial institutions cannot continue fixing outdated systems or implementing manual processes to ensure the application of regulatory controls. Why not? Simply because it doesn’t work. Most of the time it complexifies the process, making it prone to human error, and the result is a diminished customer experience. Data intelligence can help alleviate the adverse effects while enhancing overall compliance.
What type of emerging technology do you think will have the greatest impact on your business/industry?
We still, and we will continue to, hear a lot about Artificial Intelligence, Machine Learning and Big Data, and add to this the development of new payment technologies and the evolution toward digital currency. This rapid development of information-related technologies is defining tomorrow’s organizations to be data centric. But this will come with new challenges. Decades ago, financial institutions were able to demonstrate security and privacy by the thickness of their walls and bullet-proof window at their main counter. Now other ways will be needed to demonstrate security and privacy in this nonphysical world. The new breed of compliance expert, the new guardian of security and privacy, will not only be regulatory savvy – they will have to be technology, business and data savvy.
Why did you join the CRTA? How do you think the CRTA will help your business (industry)?
We joined CRTA mainly for two reasons. At RESOLUTION, we pride ourselves on the mix of expertise that our people bring to our customers. But we also know that we do not carry all the expertise in the world and that we can always learn from others; this is the first reason. The second, we believe through a strong association, we collectively elevate and strengthen the Canadian regtech industry, by bringing more awareness and more visibility of this specialty and specially by creating an industry communication channel with the regulator.